Refund Policy

1. Overview

This Refund Policy applies to all purchases made through Visaro AI (https://visaroai.com). We are committed to providing a fair and transparent refund process. All payments are processed securely through Toss Payments.

2. Subscription Refunds

• 7-Day Money-Back Guarantee: New subscribers may request a full refund within 7 days of their first subscription purchase, regardless of usage.
• After 7 Days: Refunds are calculated on a pro-rata basis for the remaining unused days in the billing period. The daily rate is determined by dividing the monthly subscription fee by 30 days.
• Cancellation: You may cancel your subscription at any time. Upon cancellation, you retain access until the end of your current billing period. No further charges will be made.
• Auto-Renewal: Subscriptions renew automatically each month. If you do not wish to be charged, please cancel before the renewal date.

3. Credit Pack Refunds

• Unused Credits: If no credits from a purchased pack have been used, a full refund may be requested within 7 days of purchase.
• Partially Used Credits: Credit packs are non-refundable once any credits have been consumed.
• Credit Validity: Credits purchased through credit packs do not expire.

4. How to Request a Refund

To request a refund, please contact us via email:

• Email: [email protected]
• Include your registered email address, the date of purchase, and the reason for the refund request.
• Refund requests are reviewed within 1-2 business days.

5. Refund Processing

• Approved refunds are processed within 3-7 business days.
• Refunds are issued to the original payment method used at the time of purchase.
• Depending on your card issuer or bank, it may take additional time for the refund to appear in your account.

6. Non-Refundable Items

• Free credits provided as promotional offers or upon account creation are not refundable.
• Credit packs where credits have already been used.

7. Service Description & Duration

Visaro AI is a digital service (intangible product) providing AI-powered visa document guidance:

• Subscriptions: Monthly billing cycle (maximum service period: 1 month per billing cycle). Service is provided immediately upon payment.
• Credit Packs: One-time purchase with immediate delivery. Credits are available for use immediately after purchase and do not expire.

8. Exceptional Circumstances

• If a payment error occurs due to a system malfunction on our part, a full refund will be issued.
• If the service is discontinued by us, remaining subscription days or unused credits will be refunded proportionally.

9. Contact Information

For refund inquiries or any payment-related questions:

• Email: [email protected]
• Phone: 010-5027-0343